- Shipping & Returns
Shipping & Returns
DUE TO THE LARGE VOLUME OF HOLIDAY ORDERS, WE CAN NO LONGER GUARANTEE CHRISTMAS DELIVERY.
All of our products are fully guaranteed and we will gladly refund any "unworn" item within 60 days of purchase as long as the item being returned is still carried in our on-line inventory. This guarantee does not include any closeout items. All sales are final on closeout items. Due to our low cost and/or free shipping, we will no longer provide exchanges. Any products returned within 60 days of purchase will be given a refund (exclusive of shipping.) WE WILL NOT REFUND THE COST OF ANY ITEM AFTER 60 DAYS. If an item(s) is returned after 60 days, we will ship that item back to the purchaser, but only at the purchaser's request and expense.
All items must be in same condition as received with tags attached. No returns will be accepted on items that have been washed, worn or used. All returns should include a copy of the original invoice with item being returned clearly marked. Please add delivery confirmation to your package as it is the buyer's responsibility to provide proof of mailing and delivery if needed. It is the customer's responsibility to pay shipping to have any items mailed back to us.
Please direct all returns to: Jillybeans Leotards, 8512 Valley Falls Drive, Plano, TX 75025.
WE SHIP TO THE UNITED STATES ONLY.
All orders are shipped via USPS first class or USPS priority mail. We ship most orders next day, but no longer than 3 business days. Orders received after 5:00 pm central time zone are considered as received on the following business day. Large orders or orders during "seasonal" times of the year may take slightly longer. USPS delivery times vary, but most priority mail orders require 2-3 transit days. USPS does not guarantee this transit schedule. Unfortunately, we are not currently shipping outside of the United States.
IMPORTANT NOTE: We self-insure all packages shipped. This insurance will be the same coverage as USPS insurance without the cost, however, it has the same limitations. This insurance covers any package from non-delivery or damage. Please note that once USPS marks a package "delivered", it is considered "delivered" by Jillybeans Leotards as well as USPS. Our low shipping cost can not and does not insure any package against theft or mis-delivery. If you require this special coverage, you must contact us before purchasing and pay for additional coverage, including signature confirmation. This additional coverage will depend on the cost of your ordered items. Any notification of a non-delivered or damaged package must be made in a timely fashion. We must have notice of package non-delivery no later than 2 weeks from order date. There are no exceptions to this policy!
A USPS tracking number is given to every United States customer at time of shipment. This tracking number comes from Stamps.com and JBA Sportswear and is, unfortunately, often sent to a customer's spam mailbox. This tracking number is also available on our website at time of shipment if you are a registered customer. Simply go to our homepage and select the "service" link at the top of the page. Instructions will ask for your confirmation number. Once this is entered, a USPS delivery confirmation number will be given. Please go to USPS.com with this number to check on delivery status.