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Store Policies

 

WE SHIP TO THE UNITED STATES ONLY.  WE ACCEPT ONLY ORDERS WHERE THE CREDIT CARD USED HAS BOTH A UNITED STATES BILLING AND SHIPPING ADDRESS - NO EXCEPTIONS.  

PLEASE VIEW OUR FAQ (FREQUENTLY ASKED QUESTIONS) UNDER OUR SERVICE LINK FOR QUESTIONS THAT MAY NOT BE ANSWERED ON OUR POLICIES PAGE. 

WE TAKE OUR CUSTOMERS' CREDIT CARD SECURITY VERY SERIOUSLY.  IF THE BILLING NAME GIVEN DOES NOT MATCH THE BILLING ADDRESS ASSOCIATED WITH THE CREDIT/DEBIT CARD USED, WE WILL VOID YOUR TRANSACTION - NO EXCEPTIONS!

RETURNS/EXCHANGE POLICY:
  All of our products are fully guaranteed and we will gladly refund/exchange any "unworn" item within 30 days of purchase.  Any products returned after 30 days but before 60 days will be issued a store credit.  We will not exchange or refund the cost of any items after 60 days.  This guarantee does not include any closeout items.  All sales are final on closeout items.  All items must be in same condition as received with tags attached. No returns will be accepted on items that have been washed, worn or used.  All returns should include a copy of the original invoice with item being returned and/or exchanged clearly marked.  The new size requested and/or exchange leotard should also be noted directly on the invoice copy.   Please add delivery confirmation to your package as it is the buyer's responsibility to provide proof of mailing and delivery if needed.  Although customer must pay shipping to have any items shipped back to us, we will reship any exchanges one time via USPS first class mail at our expense.


Please direct all returns to: Jillybeans Leotards, 8512 Valley Falls Drive, Plano, TX 75025.


SHIPPING POLICY:
   All orders are shipped via USPS first class mail, unless the weight of the order requires that we ship via USPS priority.  We ship most orders within 3 business days.  Orders received after 5:00 pm central timezone are considered as received on the following business day.  Large orders or orders during "seasonal" times of the year may take slightly longer.  USPS delivery times vary, but most priority mail orders require 2-3 transit days and most first-class orders require 3-5 transit days.  Unfortunately, we are not currently shipping outside of the United States.


At this time, we simply cannot expedite any orders. 


IMPORTANT NOTE:
 
We self-insure all packages shipped.  This insurance will be the same coverage as USPS insurance without the cost, however, it has the same limitations.  This insurance covers any package from non-delivery or damage.  Please note that once USPS marks a package "delivered", it is considered "delivered" by Jillybeans Leotards as well as USPS.  Our low shipping cost cannot and does not insure any package against theft or mis-delivery.  If you require this special coverage, you must contact us before purchasing and pay for additional coverage, including signature confirmation.  This additional coverage will depend on the cost of your ordered items.   Any notification of a non-delivered or damaged package must be made in a timely fashion.  We must have notice of package non-delivery no later than 2 weeks from order date.  There are no exceptions to this policy! 


A USPS tracking number is given to every United States customer at time of shipment.  This tracking number comes from Stamps.com and JBA Sportswear and is, unfortunately, often sent to a customer's spam mailbox.  This tracking number is also available on our website at time of shipment if you are a registered customer.  Simply go to our homepage and select the "service" link at the top of the page.  Instructions will ask for your confirmation number.  Once this is entered, a USPS delivery confirmation number will be given.  Please go to USPS.com with this number to check on delivery status.


WASHING INSTRUCTIONS:  To ensure that your garment maintains maximum performance and style, we recommend that all leotards are turned inside out and machine washed in cold water using a gentle cycle. 
Remove IMMEDIATELY from washer once cycle finishes and HANG THE ITEM TO DRY - NEVER MACHINE DRY!!!  DO NOT leave folded when wet.  DO NOT lay flat to dry.  If your garment contains sensitive colour combinations, i.e. both dark and light colours, always wash in a large volume of water on a gentle cycle to prevent colour bleeding.   DO NOT leave leotards in water to soak.  DO NOT use bleach/detergents or fabric softeners/conditioners.  DO NOT tumble dry or iron.  DO NOT rub or scrub foil print or metallic garments.  Foil print and metallic garments may fade or dull with wear and repeated washing. Areas that incur friction/abrasion or are in contact with perspiration or deodorant may show some loss of foil. This is not a material fault.


SIZING:
 


Our sizing chart is below.  Please note that torso is the most important measurement.  To measure torso:  Using a tape measure, start at one shoulder, bring the tape down the front, thru crotch, and back up to same shoulder.  (Be sure to bring the tape "over" the tummy and press into the small of the back.)  If at the high end of the torso measurement, we recommend going up a size.  


The shoulder to crotch measurement given on our sizing chart is an "unstretched" leotard measurement, not a measurement of your child.  Note that this is not a "shoulder to seam" measurement, it is a "shoulder to bottom of leotard" measurement.  If you have a leotard at home that fits your child well, sometimes you can use this measurement to double-check your sizing choice. 


If you have any questions, please feel free to contact us before ordering and we will be happy to assist in sizing requirements.

SIZE CHART BELOW (snug fit):

 

   

 

JILLYBEANS
SIZE


STORE SIZE

 
CHEST


 
WAIST

 
 HIPS
   

 
 TORSO

UNSTRETCHED
SHOULDER TO CROTCH

CXS

CHILD 3/4

20-23”

19-21”

21-24”

38-40”

APPROX. 17-1/2”

CS

CHILD 5/6

22-25”

20-22”

23-26”

40-43”

APPROX. 18-1/2”

CM

GIRLS  7/8

24-27”

21-23”

25-28”

43-46”

APPROX. 20”

CL

GIRLS 9/10

26-29”

23-25”

28-31”

46-49”

APPROX. 21-1/2”

AXS

GIRLS 11/12

28-31”

24-26”

30-33”

49-52”

APPROX. 23”

AS

GIRLS 13/14

30-33”

25-27”

32-35”

52-55”

APPROX. 24-1/2”

AM

JRS SIZE 1-3

32-35”

26-28”

34-37”

55-57”

APPROX. 25-1/2”

AL

JRS SIZE 5-7

34-37”

27-30”

36-39”

57-59”

APPROX 26-1/2”

AXL

JRS SIZE 9-11

36-39”

28-31”

38-41”

59-62”

APPROX. 27-1/2”

 

 

   

 

 

 

 

 

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